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Billing Policy
1.The initial setup fee and first month's service fee are required as prepayment for all Web Hosting Account orders from new customers. The setup fee is non-refundable.
2. Payment for services can be made with a MasterCard or Visa credit card, or electronic payment from your checking or savings account. We also accept International Money Orders or Money Orders. Payment may be made by business or personal checks for U.S. accounts only. Payments should be sent to:Oakland Internet Services
PO Box 3126
Southfield, MI 48037
USAAll payments must be made in United States dollars.
3. New customers are required to submit a signed acknowledgment of acceptance of the terms of the Service and Domain Registration Agreements.
4. If the customer orders a Web Hosting Account after the first day of the month we will prorate the first month's service fee. Only the first month's service fees are prorated. All monthly service charges thereafter are billed for the entire month and are not prorated upon cancellation.5. Once an order has been processed, the Web Hosting Account configuration information and first invoice will be sent to the customer directly via e-mail.
6. All accounts are billed on the first day of each calendar month. Terms are Net/20 (net amount due within 20 days of the billing date). Customers will be sent an invoice on the 1st of every month via e-mail or paper copy (U.S. customers only). If the customer is paying with a credit card, the credit card will be charged on or around the 10th of the month. For those credit cards that are not cleared on the 10th, a second billing attempt will take place on or around the 20th. If the customer is paying with other methods (money order, check, etc), payment should be received by the 20th of the month.
7. Reconciliation will still be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 60 day time frame) you discover an error on the part of OIS and notify us of this error, it can then be corrected. Please remember that if you are responsible for the error (i.e. typo in domain name), you must contact our service department immediately (within 3 days of the error) to receive a credit for the error.
8. Balances not paid by the 20th of the current month will be considered past due. Accounts that are past due may be disabled at our discretion. However, customers are notified (based on provided contact information) and given time to pay any outstanding balances before accounts are disabled. Each time an account is disabled by a member of our Customer Service Staff, a $25.00 service charge will be applied to that account when it is reactivated. Account reactivation requires payment of all past due amounts plus the service fee. Monthly service fees will not accrue during the period in which an account has been disabled.
Delinquent accounts may be forwarded to an outside collections agency at any time. If your account is forwarded to an outside collections agency for further pursuit of an outstanding balance, you may be assessed a $10.00 late payment fee. Any questions relating to billing or past due issues may be directed to our Customer Service Staff.9. Requests for modifications to an account, or anything that requires a charge or invoice, must be made directly to our Customer Service Staff.
Examples of such request include, but are not limited to: adding additional MB of space to a Web Hosting Account, or requests for termination or disablement of a Web Hosting Account.10. All clients are responsible for backing up their own files separately. We provide two (2) levels of on-line backup, and a third on tape. There is no charge to restore files from an on-line backup source. There is a $125 (USD) charge per occurrence for each file restored from the tape backup.
11. A $25.00/occurrence service charge will be applied for all invalid credit card information and/or returned checks.12. In the event of conflict, the terms of the currently available "Virtual Server Sub-hosting Agreement" on the Oakland Internet Services web site shall take precedence over this document.
