Oakland Internet Services (OIS) policies
and procedures for handling customer information have been created with
the understanding that Internet technologies are still evolving and
that Internet business methods are continuing to evolve to meet the
needs and opportunities of the changing technologies. As a result, OIS's
policies and procedures are subject to change.
In the course of serving its customers, OIS acquires,
stores and transmits customer communications and information that customers
may regard as private or sensitive. Some of this information - such
as the customer's name, address, telephone number, and credit card data
- is provided to OIS by its customers in order to establish service.
Other information - such as the customer's account status, choice of
services, and customer logs - is created and maintained by OIS in the
small pieces of information that a web site can store in a designated
file on a user's computer for various reasons. For example, OIS may
the customer information that is required on the order form. This information
is then forwarded to an internal sales tracking database within OIS.
In addition, OIS may store customers' electronic mail and other communications
as a necessary incident to the transmission and delivery of those communications.
OIS will protect the confidentiality of its customers' information,
account information and personal communications to the fullest extent
possible and consistent with the law and the legitimate interests of
OIS, its partners, its employees and other customers of OIS's services.
To protect the loss, misuse, and alteration of information that is collected
from customers, OIS has appropriate physical, electronic, and managerial
procedures in place.
How is customer information used?
OIS may share customer information with selected partners, for example,
to provide customers with information about products which might be
of interest to the customer or to enable the customer to take advantage
of special partner programs. OIS may also use customer information to
provide its customers with system information or information about new
or upgraded products.
Opt Out & Modifications
Customers may opt out of receiving notices of new or upgraded products
from OIS and OIS partners by sending a request to firstname.lastname@example.org.
In this request to email@example.com, customers must identify:
service purchased from OIS, domain name (if applicable), contact information,
and the date the service was purchased.
However, customers may not opt out of receiving information from OIS
which is essential for maintaining or updating customers' accounts or
Most customers may access and modify their personal information via
their online personal control panel/account information page. All other
customers may access and modify their personal information by contacting
the appropriate OIS Billing organization.
Domain name customers who have registered a domain
name with OIS and wish to change the Technical Contact from OIS to another
company, may send a request to OIShostmaster@oakland-is.net. It is important
to note that customer domain name registration information is made publicly
available in the registry of domain names.
Disclosure of customer information and communications
OIS will not otherwise disclose its customers' personal and account
information unless OIS has reason to believe that disclosing such information
is necessary to identify, make contact with, or bring legal action against
someone who may be causing harm or interfering with the rights or property
of OIS, OIS's customers, or others, or where OIS has a good faith belief
that the law requires such disclosure.
OIS also will not, except for reasons stated below,
disclose to third parties the contents of any electronic mail or other
electronic communications that OIS stores or transmits for its customers.
The circumstances under which OIS will disclose such electronic customer
communications are when:
1.it is necessary in order to provide service to
2.it is necessary to protect the legitimate interests
of OIS and its customers; or
3.it is required to cooperate with interception
orders, warrants, or other legal process that OIS determines in its
sole discretion to be valid and enforceable; or
4.it is necessary to provide to a law enforcement
agency when the contents are inadvertently obtained by OIS and appear
to pertain to the commission of a crime.
OIS disclaims any intention to censor, edit or engage
in ongoing review or surveillance of communications stored on or transmitted
through its facilities by customers or others. OIS will, however, review,
delete or block access to communications that may harm OIS, its customers
or third parties. The grounds on which OIS may take such action include,
but are not limited to, actual or potential violations of OIS's Acceptable